Locked in the login page after upgrading from 8.6.2 to 8.7

📦 Install & Upgrade Help
1

After upgrading from 8.6.2 to 8.7, when I attempt to login, I get routed back to the login page, as if a session was not created. I’ve checked the prod.log and I can see that the following errors are likely relevant to the case:

[2024-10-03 23:06:19] request.CRITICAL: Uncaught PHP Exception Error: “Call to undefined method AuthenticationController::isUserActive()” at Authentication.php line 246 {“exception”:“[object] (Error(code: 0): Call to undefined method AuthenticationController::isUserActive() at /home/MYWEBSITE/core/backend/Authentication/LegacyHandler/Authentication.php:246)”} []

[2024-10-03 23:06:20] request.CRITICAL: Uncaught PHP Exception Error: “Call to undefined method AuthenticationController::isUserActive()” at Authentication.php line 246 {“exception”:“[object] (Error(code: 0): Call to undefined method AuthenticationController::isUserActive() at /home/MYWEBSITE/core/backend/Authentication/LegacyHandler/Authentication.php:246)”} []

[2024-10-03 23:06:20] request.ERROR: Uncaught PHP Exception Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException: “Invalid CSRF token” at CSRFValidationListener.php line 95 {“exception”:“[object] (Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException(code: 0): Invalid CSRF token at /home/MYWEBSITE/core/backend/Security/CSRFValidationListener.php:95)”} []

[2024-10-03 23:06:20] request.ERROR: Uncaught PHP Exception Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException: “Invalid CSRF token” at CSRFValidationListener.php line 95 {“exception”:“[object] (Symfony\Component\HttpKernel\Exception\AccessDeniedHttpException(code: 0): Invalid CSRF token at /home/MYWEBSITE/core/backend/Security/CSRFValidationListener.php:95)”} []

It appears that the upgrade has impacted the login procedure of your website, as both of the reported files by the error log are recently updated, as shown below:

-rw-r–r-- 1 ANONIMYZED ANONIMYZED 7741 Oct 3 22:26 /home/MYWEBSITE/core/backend/Authentication/LegacyHandler/Authentication.php

-rw-r–r-- 1 ANONIMYZED ANONIMYZED 3224 Oct 3 22:26 /home/MYWEBSITE/core/backend/Security/CSRFValidationListener.php

2

Hi @matteoraggi, thanks for the feedback on the release.

This might happen when permissions aren’t correctly set.

Please try re-setting permissions.

3

Even I got this error while installing v8.7

You need to reset permission and ownership.

Also, set correct path in your web host(apache, nginx) and RewriteBase in the ‘/public/legacy/.htaccess’ file.

Then open another tab and hit your URL, it will mostly land you to login page.

4

Thanks, the permissions are in fact correctly set, but accessing the login page is not the issue.
My issue is actually logging into the website.

5

Read common issues:

Also check site_url in the config.php file

6

Hello I expirienced issuses with upgrading from 8.6.2 to 8.7 too.

My solutions:

  1. “Login credentials incorrect, please try again” when trying to login as admin
  • edit file .env.local from SuiteCRM root directory and add missing variable APP_SECRET at the end:
APP_SECRET=put_here_any_secret
  1. Missing translation after upgrade
  • login as admin selecting English, change your language to English in profile
  • go to Admin → Admin Tools → Module Loader and uninstall your native language
  • do Admin → Admin Tools → Quick Repair and Rebuild
  • return to Module Loader install your language
  • Quick Repair and Rebuild and then logout and login with your language
1 Like
7

I have the same problem. I set upped permissions three times and nothing help. I set the permissions by these commands

find . -type d -not -perm 2755 -exec chmod 2755 {} \;
find . -type f -not -perm 0644 -exec chmod 0644 {} \;
find . ! -user www-data -exec chown www-data:www-data {} \;
chmod +x bin/console

In browser I see these errors

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image3847×1541 423 KB

and on server I see

[2024-10-17 06:07:33] php.WARNING: Notice: tempnam(): file created in the system's temporary directory {"exception":"[object] (ErrorException(code: 0): Notice: tempnam(): file created in the system's temporary directory at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:211)"} []
[2024-10-17 06:07:33] php.WARNING: User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempkHxm7R' -> 'cache/modules/ACLActions/ACLActionvardefs.php' {"exception":"[object] (ErrorException(code: 0): User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempkHxm7R' -> 'cache/modules/ACLActions/ACLActionvardefs.php' at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:232)"} []
[2024-10-17 06:07:33] php.WARNING: Notice: tempnam(): file created in the system's temporary directory {"exception":"[object] (ErrorException(code: 0): Notice: tempnam(): file created in the system's temporary directory at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:211)"} []
[2024-10-17 06:07:33] php.WARNING: User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempwkjmkl' -> 'cache/modules/Trackers/Trackervardefs.php' {"exception":"[object] (ErrorException(code: 0): User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempwkjmkl' -> 'cache/modules/Trackers/Trackervardefs.php' at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:232)"} []
[2024-10-17 06:07:33] php.WARNING: Notice: tempnam(): file created in the system's temporary directory {"exception":"[object] (ErrorException(code: 0): Notice: tempnam(): file created in the system's temporary directory at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:211)"} []
[2024-10-17 06:07:33] php.WARNING: User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempAEyNeh' -> 'cache/modules/Import/ImportMapvardefs.php' {"exception":"[object] (ErrorException(code: 0): User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempAEyNeh' -> 'cache/modules/Import/ImportMapvardefs.php' at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:232)"} []
[2024-10-17 06:07:33] php.WARNING: Notice: tempnam(): file created in the system's temporary directory {"exception":"[object] (ErrorException(code: 0): Notice: tempnam(): file created in the system's temporary directory at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:211)"} []
[2024-10-17 06:07:33] php.WARNING: User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempUFEVU3' -> 'cache/modules/Import_1/ImportMapvardefs.php' {"exception":"[object] (ErrorException(code: 0): User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempUFEVU3' -> 'cache/modules/Import_1/ImportMapvardefs.php' at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:232)"} []
[2024-10-17 06:07:33] php.WARNING: Notice: tempnam(): file created in the system's temporary directory {"exception":"[object] (ErrorException(code: 0): Notice: tempnam(): file created in the system's temporary directory at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:211)"} []
[2024-10-17 06:07:33] php.WARNING: User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempsaJDCs' -> 'cache/modules/MergeRecords/MergeRecordvardefs.php' {"exception":"[object] (ErrorException(code: 0): User Warning: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempsaJDCs' -> 'cache/modules/MergeRecords/MergeRecordvardefs.php' at /bitnami/suitecrm/public/legacy/include/utils/sugar_file_utils.php:232)"} []
8

I find out that in bitnami docker image bitnami/suitecrm apache runs under user daemon and not apache. So when I change to owner daemen everything started working

find . ! -user daemon -exec chown daemon:www-data {} \;