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License Check Failed for the SuiteCRM add-in


After I add put in the License Key I have for my free trial I get an error that “License check failed for the SuiteCRM add-in”

Expected Behavior

The product should be able to be used with the License Key provided.

Actual Behavior

I cannot use the Outlook add-in at all.

Steps to Reproduce

  1. Install the plug-in
  2. Add License Key
  3. Select archive from the SuiteCRM ribbon and get the above error.


I cannot use the product at all.



Your Environment

Include as many relevant details about the environment you experienced the bug in

  • Outlook Plugin Version used: 3.0.9
  • Outlook Client Version used: Office 2016
  • SuiteCRM Version used: 7.9.7
  • Host (e.g. PC, Server): PC
  • Operating System and version (e.g Windows 10): Windows 10