Leads save button not working

proware · 5 February 2015 02:58

Suite has been working well for months.

All of the sudden, and with no change to Suite, the save button on leads does not work.

Pressing save validates required fields OK but then does nothing.

My only option is to press Cancel.

The save button on other forms like Accounts, contacts etc works just fine.

I am slightly technical but know little about PHP or how to debug this issue.

Can anyone please give me some pointers of where to start looking to resolve this problem.

I have upgraded to 6.5.20 but it has not fixed the problem.

Cheers
David

proware · 5 February 2015 03:15

Additional information:

It appears to be working in IE but not chrome or firefox.

I found this article:

Cheers
David

Ian · 5 February 2015 14:45

Hi Proware,

is there anything in the sugarcrm.log ? also if you open the console in the browser is there any errors ? (F12 key in firefox )

Ian.

proware · 5 February 2015 23:49

No Logs, No errors just its as if it was not clicked on.

Wierd.

Ian · 6 February 2015 09:43

Have you tried the repair and rebuild within the admin panel ? without any errors it will be very difficult to work out what is going on.

Ian,

proware · 20 February 2015 00:08

We used IE for a week as a workaround.
Then as mysteriously as the problem occurred, it just went away.
Makes no sense.

Cheers
David

rsp · 11 April 2024 16:46

Have you able to fix this problem?