Latency on Instance SuiteCRM 7

šŸ’¬ General Discussion
1

Hi IĀ“m having troubles with the conection some times when my users try to access certain information on the CRM, it uses the IP 192.168.85.128 I donā€™t remember if this is from the test eviroment but i found out in the config file this information, should I change the IP to the actual cloud IP?

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Thanks beforehand

2

You can change it to your cloud IP and verify CRM. If youā€™re getting an errors then change back this to old host name .

Host name should be IP of your server where CRM is hosted, if it is hosted internally.
Site url is actual name of your website.

Check this site_url proprty in config.php

3

It should actually be the actual hostname ie:: ā€œmycrm.comā€ unless itā€™s hosted internally only on a lan ip, then in that case, yes the hostname would be the internal IP address.

4

Hi @Rulelawyer ,
If your users are accessing SuiteCRM via a public cloud URL or public IP, then:
host_name should be set to the public hostname or domain (e.g., crm.example.com)

It should match the hostname used in site_url
Recommended fix
Update config.php:
ā€˜host_nameā€™ => ā€˜your-public-domain-or-cloud-ipā€™,
ā€˜site_urlā€™ => ā€˜https://your-public-domain-or-cloud-ipā€™,