Joomla : 'Create portal user' disappeared

šŸ“¦ Install & Upgrade Help
1

Hi,

I had set up the AOP with Joomla, some tests was working, I could create a contact with the option ā€˜Create portal userā€™, etcā€¦ Everything fine!

But, I didnā€™t use it for a while and now I cannot see that option again in the drop down menu for contacts.
Maybe it is because I did an update of SuiteCRMā€¦ Idkā€¦

What can I do? Thanksā€¦

2

Hi Petr,

What did you upgrade from/to? HAve you run a Quick Repair & Rebuild in Admin -> Repair?

Thanks,

Will.

3

Hey Will,

Yes I tried a Quick Repair & Rebuild.
I upgraded from SuiteCRM 7.1.1 to SuiteCRM 7.1.4

4

Ok, it seems that the text of the link is blankā€¦

<a id="createPortalUser_button"></a>

So the element is not shownā€¦ Maybe it is a translation problem, I will investigate.

If someone can tell me where this string is setup

5

Hi Petr,

The string is: LBL_CREATE_PORTAL_USER

Thanks,

Will.

1 Like
6

Ok, it seems it is forbidden in /fr_FR_lang.ext.php :

//WARNING: The contents of this file are auto-generated
//THIS FILE IS AUTO GENERATED, DO NOT MODIFY

But comparing with english file, there were missing some lines about the portal.
I added them and it is working fine now.

7

You will need to add it for the language that is being used in modules/Contacts/language.

Thanks,

Will.

1 Like
8

Yes, I thought there was a specific module for AOP.
Fixed now :slight_smile:

9

Great!

10

I have this same insue. I canā€™t see the portal user creation button.

But in my case the LBL_CREATE_PORTAL_USER are not even present in the english file (my language pack is pt_br)
Another diference is that I was not able to finde any reference about the ā€œcreatePortalUser_buttonā€ in the contact page.

Is it possible that this is a result of a installation failure? Any idea of how to check this?

11

To make this more clear, in SuiteCRM-7.2.1 MAX the string is actually in this file:
\custom\Extension\modules\Contacts\Ext\Language\en_us.customaop_case_updates_contacts.php

$mod_strings['LBL_CREATE_PORTAL_USER'] = "Create Portal User";
12

Hi,

Thanks, now I can see the button, but its returning the error ā€œFailed to create portal userā€.

The permissions in suite are right.
The credentials in suite and in joomla are ok too.

  1. Is there a log of this error in somewhere?
  2. I also have to change the permissions on Joomla?

My PHP is the 5.3.29

13

Hi vbraraujo,

I had a similar problem, after changind my admin password, I always had the error : ā€œFailed to create portal userā€.
With the previous original password, it was working againā€¦
Didnā€™t had time to look forward to thisā€¦

14

Hello,
I was able to make the connection and the user is being successfully created, however the e-mail received by the user does not show the username or password.
I believe itā€™s only a fault with the variables, can anyone confirm me what variables contains the username and password?