Joomla Advanced OpenPortal Settings

šŸ“¦ Install & Upgrade Help
1

There is no reaction when Iā€™m trying to submit URL/Username/Password by clicking the button ā€œSave Settingsā€ in Joomla Component. Just loading for a second without changing of the window with the same data but with long password symbols data instead.

2

Hi,
There isnā€™t a reaction when saving settings but these should be updating the database. A future version of AOP will add a message to this. The long password symbols is the hashed version of the password so it seems like itā€™s saving fine. Does the username and password show correctly when the page refreshes?

Thanks,
Jim

3

So how can I get to the Portal Home Page (Advanced OpenPortal), for instanceā€¦ or List Cases, New Case? There is no links to that. I just save settings andā€¦ thatā€™s it, the same window without any offers.

4

These can be added through joomlas menu manager in the same way for other components, you can create menu items for the list of cases, creating a new case, e.t.c.

5

When Iā€™m trying to go to the Advanced OpenPortal Portal Home Page manually (index.php?option=com_advancedopenportal&view=advancedopenportal) the message appears (500 - Failed to connect to sugar. Please check your settings.)

6

This generally means that the url, sugar username or sugar password is incorrect. What happens if you go to the url and use the username/password?

7
  1. Entering the Admin user login/password in SuiteCRM - correct
  2. Entering the same login/password in Joomla Advanced OpenPortal Component - no result after clicking ā€œSave Settingsā€ (see an attachment 1)
  3. Trying to get an access to the Advanced OpenPortal manually through administrator link (administrator/index.php?option=com_advancedopenportal&view=advancedopenportal) (The result in attachment 2)
  4. Trying to get an access to the Advanced OpenPortal manually through the websiteā€™s link (index.php?option=com_advancedopenportal&view=advancedopenportal) - The message appears: ā€œYou must be logged in to use the portalā€

It means that there is no saving after clicking ā€œSave Settingsā€

8

Are you certain itā€™s not being saved? What do you see in the advancedopenportal table in the database?

9

The only row:

id 1
sugar_url correct
sugar_user correct
sugar_pass INCORRECT (long character set, both letters and figures)

10

The SuiteCRM API expects an MD5 Hash of the password so seeing something like ā€˜e7bb63ec79b7180bf08cfdf546d45645ā€™ is expected.

If these values are correct then perhaps joomla canā€™t connect to SuiteCRM at all. Are the Joomla and SuiteCRM installs on the same machine? If not is there anything that could affect the connection like a VPN or the like?

Thanks,
Jim

11

Joomla and SuiteCRM are on the same machine