Jobs failed in CRON run

Version 7.10.10
Sugar Version 6.5.25 (Build 344)
PHP 7.0.30
Zend OPcache v7.0.30
Apache 2.4.33 (Unix)
Architecture 64-bit
MySQL v5.7.22

Started with v7.10.7 and then upgraded to v7.10.10. One of the issue I am trying to resolve are the FATAL error entries in suitecrm.log for 2 Schedulers

#1 - (Optimise AOD Index) failed in CRON run
#2 - (Process Workflow Tasks) failed in CRON run

The jobs starts and get stuck at running in the table job_queue. When I manually delete these entries from the db table; it starts again and then get stuck at running. All other schedulers are working as expected so I am assuming its not a problem with the cron or file permissions.

Any assistance on the above is appreciated.

You need to get some extra clues from the jobs themselves, to understand why they’re getting blocked…

Are you also checking your web server log? It’s defined in your php.ini, usually called php_errors.log or errors.log

You can also raise your suitecrm.log log level in Admin / System settings.

But I think the PHP error log is more important, there should be something there.


I am facing the same issue, have you got any solution on the same.

On SuiteCRM Log files getting the error Job ‘JOB ID’ (Process Workflow Tasks) failed in CRON run.

Please suggest any solution on the same, any trouble shooting logs on the same.

Milind Chafekar.