We have recently upgraded our CRM from 7.7.6 to 7.11.10.
We have email settings correctly setup , we got the test to our mail account , as well as we receive the workflow emails to our inboxes.
But we have issue in sending emails out to via Emails module.When we compose an email and send it out it says Mail sent but we do not receive them at our mail boxes.
This is the error we receive in the suitecrm log.
Inbound Email Connection is not valid resource for getting New Message Ids.
I would say you are using a POP3 account instead of IMAP. Only IMAP is supported, there was a hack to force it to use POP3, but that’s not a good idea anymore. Can you confirm?
Can you confirm if these new accounts are set up using IMAP protocol, no POP3?
Are you still getting those errors in the log? If so, can you tell me please when exactly do they appear? Is it when sending the email? When displaying the inbox?
I am suspecting that this is not strictly a problem with SuiteCRM sending the email, but with something along the way disliking these emails and rejecting them. This might be caused by defective configuration of email properties or email domain (an issue which can be quite complex, ensuring your mail isn’t seen as spam).
About the logs: it is not sufficient to know that an “error is there”. What I was asking was exactly in which moment it appears. For this you will have to look at the timestamps, and possibly do every action a few minutes apart, looking at your watch and recording the times, so that later you can match your UI actions with what is in the logs.