Issue with AOP - Error: This account does not have portal access

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Hi,

I have Joomla 3.3.0 installed with SuiteCRM 7.1.1 and configured the accounts for AOP in both Joomla and SuiteCRM. I am getting the following Error: This account does not have portal access, with no idea of what to do to remedy the issue.

I would greatly appreciate your assistance with this issue at your earliest convenience.

Thank you in advance.

Best regards,

Angelo.

#2

Hi there,

How have you created the portal user? Have you created them via the CRM?

Thanks,

Will.

#3

Dear Will,

Thank you for your response. It is much appreciated.

I cannot find the function/link to “Create Portal User” anywhere.

Best regards,

Angelo.

#4

Hi Angelo,

You can find that feature within the action menu/buttons at the top of a contact record. If it is not visible, your AOP will be configured incorrectly.

Thanks,

Will.

#5

Thanks Will.

Using this guide:
I created a contact for the Portal User and clicked on “:Create Portal User”. Now I am facing the following error: Failed to save user Please enter a user name.

Where do I submit that username. Both Joomla and SugarCRM have been respectively configure based on the manual above.

Your assistance is most welcome.

Thank you in advance,

Angelo.

#6

The link to the guide: http://www.suitecrm.com/wiki/index.php/Userguides

#7

Issue resolved. Need to specify the email address in the contact so that Create Portal User function can use it to create the Joomla account.