Issue when Importing Data from file: SQL Error within SuiteCRM

English Language - Forum
1

I am having a random issue when importing data into SuiteCRM (Leads section) where the following error message occurs.

attachment1647537095970
attachment16475370959701024×768 90.1 KB

If the image doesn’t appear, the error message states the following:
Warning: [2] mysqli_query(): MySQL server has gone away on line 135 in file /var/www/html/include/database/Mysqlimanager.php

Warning: [2] mysqli_query(): Error reading result set’s header on line 135 in file/var/www/html/include/database/Mysqlimanager.php

Has anyone ran into this issue before, and if so, what was your fix for it?

Thank you.

2

You can search these forums for “mysql has gone away”, you’ll find plenty of threads.

And also Google. This is a MySQL issue, not a SuiteCRM issue, so the generic stuff will actually be more helpful.