Issue regarding the creation of new users

💬 General Discussion
1

Hi, I am having an issue in the creation of the new user in suitecrm. Whenever I create a new user it creates but when I log out and try to login with the newly created user, it does not authenticate the user. I checked the users table to see the created the record of the new user where I found that the user_hash field is ‘NULL’ which should have password encrypted. I am not understanding why the password is not saving in the database.

And Another issue is that suitecrm is not allowing me to upgrade the suitecrm. If I go to update it, it updates but in updating the layout it sticks and gives some fatal error in the log and does not get complete.

2

Which is your SuiteCRM version? It looks like you are not using the latest version, since this was a known issue that was quickly resolved in the next release.

So upgrading is the solution, we need to get that working.

The first thing I would suspect is you need to increase one of these values in your php.ini:

  • post_max_size
  • max_upload_size
  • max_execution_size
  • memory_limit

Then restart your web server and retry.

Check your logs if you run into problems.

3

Hi, We have issue with upgradation. How can I upgrade it ?
The suitecrm version is not the oldest one.
I already had set the php.ini but its not working still now.

4

You need to restart web server after changing php.ini.

You need to make sure you are changing the correct php.ini, there an be more than one. See Admin / Diagnostic / phpinfo. There you can see

  • your php.ini path

  • your effective settings, so you can confirm the values you used are taking effect