HI,
I’m having trouble triggering the workflow on Task Module with due date. I wanted workflow to trigger the email to be sent out for Due Date when certain time is due before. For Example: it due date is 10/09/201 at 8:15, workflow need to send out email 15min before the due date & time. Can any one please help me. I have one triggered it and got the email notification but it was 6 hrs after what i configure. Please see attach of my configuration.
The cron and schedular is working as configured.
Thank You
prowess,
I think you’re having the same problem I recently requested help in in this thread: https://suitecrm.com/forum/suitecrm-7-0-discussion/2697-workflow-time-based-conditions-based-on-utc-timezone-how-do-we-change-it
For me, and it sounds like for you, workflow condition timing is based on UTC instead of your local timezone. You might want to subscribe to my thread so that if I get a good answer you can use it too. Another option might be… set it to due + hours offset * 60 + 15 minutes… or 360+15 = 375 minutes.
My workflow is 14 days in the future… but mine runs 6 hours BEFORE I want it to instead of after… so I may end up having to do 24*14-6 = 330 hours in the future.
Let us know if you got it figured out…
sieberta