Hi there
I have the following requirements from a customer:
Are these possible, and how would you go about it?
Requirement #1:
Configure system to send and receive emails from a supplied email address
Requirement #2:
Configure system to allocate incoming emails on the designated mailbox into one (of three) possible cases dependent on the subject of the email (TYPE1, TYPE2 or TYPE3)
Requirement #3:
Assign cases to one of three employees, depending on the subject of the incoming email
Requirement #4:
Facilitate the ability to allow customers to log a case in the system, which is then auto assigned to a designated employee
Thanks
J