I have the following requirements from a customer:
Are these possible, and how would you go about it?
Configure system to send and receive emails from a supplied email address
Configure system to allocate incoming emails on the designated mailbox into one (of three) possible cases dependent on the subject of the email (TYPE1, TYPE2 or TYPE3)
Assign cases to one of three employees, depending on the subject of the incoming email
Facilitate the ability to allow customers to log a case in the system, which is then auto assigned to a designated employee