IP adress changed in Suitecrm 8.8 white screen

📦 Install & Upgrade Help
1

Hi,

yesterday i set up my first suitecrm test installation in my life and it worked fine.
today i have changed the hyper-v network adapter from privat to public adapter to share it with the colleges.
The ip adress changed to one of the privat network. Obviously!
Now when i open the browser with the new adress i see the apache infos.
When i change to http://[new_ip_adress]/crm/public/ i see a white screen.

Can somebody list all the files with full path where i have to change the ip-adress please?

THX to all of you

Toni

2

Hi,
i solved it.

After changing the config files and restart all services nothing happened. It can be, that there was a cache or something.

After a couple of minutes it seams that it worked fine.

For you guys…here is a list of the config files that i have edited:

Suitecrm System:

/var/www/html/crm/public/legacy/config_si.php :28: ‘setup_site_url’ => ‘http://[new-ip-adress]’,
/var/www/html/crm/public/legacy/config.php :260: ‘host_name’ => ‘[new-ip-adress]’,
/var/www/html/crm/public/legacy/config.php :400: ‘site_url’ => ‘http://[new-ip-adress]’,

Apache2:

/etc/apache2/sites-available/crm.conf :4: ServerName [new-ip-adress]

Thx anyway

2 Likes
3

Thanks! I was floundering looking for config.php file(s). Apparently all other posts I found refer to v7 of SuiteCRM with its location at /var/www/html/suitecrm/config.php

4

Hello,

yes, that’s the correct place for the SuiteCRM 8.x file.

A word of advice here:

Use a subdomain (even if it’s just via the hosts file) and setup a proper VHost environment.
public/ should not be visible in the browser URL. It’s basically the VHost root.
Anything else will lead to some issues sooner or later.

5

A white screen in SuiteCRM 8.8 after an IP address change is a common issue and usually points to cache, permissions, or configuration problems.