Invoice PDF Print - Logo is a red x

💬 General Discussion
1

I’ve search all over the web & people have encountered this issue, but I don’t see a solution.

I have created new invoice template. In the invoice template, the logo displays perfectly. However, when you go to an invoice & print as PDF the logo appears as a little red x.

My logo path is set to custom/themes/default/images/company_logo.png

Does anyone know why the logo is not displaying when you print to PDF?

2

Anyone have any ideas on this?

3

Are you using php 7 ? Might be related to https://github.com/salesagility/SuiteCRM/pull/2812

4

Simeon, this is the exact solution that I needed. It was definitely related to php 7.

THANKS!

5

I’ve just run into this problem running SuiteCRM v7.8.8

Yes, I’m running PHP7.0, and no, I’ve never encountered this problem before.

And no, there’s nothing in the SuiteCRM log file either.

6

Try using a JPG instead of a PNG.
I have had this error…

1 Like
7

Thanks SpudR - you nailed it. All logos are now present and correct after replacement by JPEGs.

8

Raised months ago and it got marked as ‘fixed’ apparently.

Guess not then (I still have the same issue too).