Invalid file reference

💬 General Discussion
1

Hi All,

When we upload Documents , for few Contacts we are able to download the documents back, but for few we get Invalid file reference.

Also we are not able to find any of the document(downloadable and not downloadable) directory. We see that in the config.php, the upload_dir is pointing to upload folder. But we are unable to locate the physical document with the document revision id.

We are using Suite CRM 7.5.1

Thanks, Priya

2

does this happen for specific file types? how are they being uploaded? are your permissions set correctly? is it a specific file that does this?

Try to replicate the issue exactly and maybe something can be found out from there.