Integration with VoIP

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hi,

I would like to know, if it is possible to integrate SUITECRM with VoIP, so that inbound calls would access CRM to provide information about the caller; on the other sense that we could generate outbound calls by selecting a customer from CRM.

Is there any way to achieve this?

Thanks,
SDiogo

1 Like
2

Hey, have you found the answer to your question yet? I recently encountered a similar problem, but I don’t know how to solve it properly.

3

Well I believe it’s possible. In fact there are some modules on the store for this purpose.

https://store.suitecrm.com/search/1/voip/

4

Intulse is great, REally great and building and customizing.

5

Please check out RT Telephony (RT Telephony | SuiteCRM Module) on the Suite Store. It provides voice as well as SMS capabilities for both inbound and outbound communication. It requires a Twilio account to integrate with your CRM, but it provides a smooth and hassle free experience once you have set it up.