Hi,
I would like to know, if it is possible to integrate SUITECRM with VoIP, so that inbound calls would access CRM to provide information about the caller; on the other sense that we could generate outbound calls by selecting a customer from CRM.
Is there any way to achieve this?
Thanks,
SDiogo
Hey, have you found the answer to your question yet? I recently encountered a similar problem, but I don’t know how to solve it properly.
Well I believe it’s possible. In fact there are some modules on the store for this purpose.
Please check out RT Telephony (RT Telephony | SuiteCRM Module) on the Suite Store. It provides voice as well as SMS capabilities for both inbound and outbound communication. It requires a Twilio account to integrate with your CRM, but it provides a smooth and hassle free experience once you have set it up.
Yes, you can connect SuiteCRM with VoIP for both incoming and outgoing calls.
For incoming calls, you can have a CTI (Computer Telephony Integration) solution, which will show customer data from SuiteCRM when the call arrives. For outgoing calls, you can have click-to-dial from SuiteCRM or connect it with the API of a VoIP provider (e.g., Twilio, or Mirrofly) to directly dial calls from CRM records.
You can use third-party plugins like SuiteCRM phone integration modules or create a custom integration through API for enhanced features.
If you need further details, please let me know!
Yes, it’s definitely possible to integrate your VoIP system with SuiteCRM By connecting the two, you can have inbound calls automatically bring up caller information from your CRM, and you can also initiate outbound VoIP(Wholesale VoIP To Maximize Your Global Reach | Rozper) calls directly from within SuiteCRM by selecting a customer.