Installing SuiteCRM on RackSpace

📦 Install & Upgrade Help
1

Hi Team,

I have installed the prerequisites for SuiteCRM-7.8.7LTS and am trying to get past the main database configuration screen.

I have installed PhPMyadmin and I can see the databases there, however SuiteCRM is not created yet?

I get this message when I select [color=#ff0000][NEXT][/color]

[color=#ff0000]The provided database host, username, and/or password is invalid, and a connection to the database could not be established. Please enter a valid host, username and password[/color]

When I ran the installer in the browser my link is http://166.xx.xxxx.xx/suitecrm/install.php

Database Name is: SuiteCRM
Host: I used the ipaddress from the link above
User: root
Password: the same password I have for PhPMyAdmin

SuiteCRM Database User: Please explain what should be used here.

Any assistance is appreciated.
Cheers
Bernard

2

Is the database on the same host as your CRM?

3

Hi Camo,

Sorry, I really should have given more information.

The database is on the same server as the SuiteCRM application. The server is hosted on RackSpace in the cloud.

Cheers
Bernard

4

Rather than trying the IP,if it is on the same host - using ’ localhost ’ may work for you?

5

Many thanks Camo,

localhost was close, but mot enough; I went to 127.0.0.1 and the install is running.
Many thanks again.

cheers
Bernard

6

Glad its now working :slight_smile:

7

There was a discussion in GitHub a few months ago that explained that there is a significant performance difference between “localhost” and “127.0.0.1”, because although they specify the same computer, they cause different mechanisms to be used when connecting to MySQL.

https://github.com/salesagility/SuiteCRM/pull/3168

So it seems that if you can resolve your issue but keep the setting on “localhost”, you would have a performance benefit. On the other hand, this might lead you in the right direction to really understand your problem.