Installing SuiteCRM - Error "Not Supported"

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi everyone,

I am trying to install SuiteCRM on a new server however I only get a “Not supported” error on the screen. I tried to see if I had more info in the files suitecrm.log and error_log however there is nothing.

My current configuration on the server includes:

PHP 7.3.12
MariaDB 10.3.20

I just want to make sure my version of MariaDB is supported or not since in the documentacion is not present. I do not have any chance to downgrade DB’s version on the server.

Thanks in advance,

2

Your MariaDB version is not listed yet:

https://docs.suitecrm.com/admin/compatibility-matrix/

Thanks,

AlxGr

3

What do you see in install.log?

Also, if you can please explain where and when that “not supported” error appears… it would help. Is that the exact text?

4

Yes, there is a install.log with this info:

2019-12-02 15:27:12…installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute

Regarding the “not supported” legend, I unzipped the installer into a directory called “sales”, as soon as I go to the url http://www.myserver.com/sales, the error comes up. It is the exact text and no more.

Regards,

5

That install.log message is “Info”, it is not an error. It appears in every installation.

Just to check, you are visiting www.myserver.com/sales/install.php, right?

Which version of SuiteCRM are you trying to install?