Installing on cPanel/WHM shared hosting

📦 Install & Upgrade Help
1

Greetings,

While attempting to set up SuiteCRM on a shared cPanel/WHM server, I’m encountering an error whereby the installer fails to connect to the MySQL server with an “Access Denied” error:

Thu Jul 31 19:58:24 2014 [16134][-none-][FATAL] Could not connect to DB server localhost as cpusr_crm. port : Access denied for user ‘cpusr_crm’@‘localhost’ to database ‘cpusr_crm’

I have verified that the credentials are, in fact, correct.

Any thoughts as to why the SuiteCRM would be receiving “Access denied” when supplied with correct credentials?

2

Hi there,

In cPanel, have you given the user access to the database? Is the database name correct?

Thanks,

Will.

3

Just goes to show that even veteran admins can make stupid mistakes. I checked that I could log into mysql but didn’t try to ‘use’ the database.

Once the user has access to the database, everything worked fine.

4

Hi Valnet,

This is something I have recently come across in debugging cPanel issues with SuiteCRM, everyone misses things!

Thanks,

Will.