Installed - but can't see splash screen of SuiteCRM

📦 Install & Upgrade Help
1

Hi all!

I’m a noobie - so apologies for coming straight in and asking dumb questions - but we all started somewhere - right?

OK I have a GoDaddy hosted web site. I used cPanel to do an install of SuiteCRM which was available as an install image but installatron. The app seemed successful, I can see the SuiteCRM directory structure and various files. The MySQL database was created and I can connect to that.

I chose a top level directory for the install of “Mydomain.com/CRM” so I am thinking I should be able to browse to that location and see a splash page - nothing. I eventually get a 404 message.

Mydomain.com/CRM/index.php
Mydomain.com/CRM/index.php?module=Administration

Permissions seem fine.

Environment:-
Linux
I’m on SuiteCRM 7.2.2 as that was what was offered.
MySQL 5.5.45
PHP 5.4

What am I missing?

Thanks in advance for any help…

2

do you have the correct file permissions set up?

Try running the following commands (if the user that apache runs at is not www-data change it to the appropriate user)

sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

Also do you have any error messages in the suite log (suitecrm.log) file inside the suite directory or in your server’s apache log file? These might provide more of a clue what’s going wrong

Also what is the value for site_url in your config.php (found in the directory you installed Suite)? Just wanted to make sure it’s set up for the URL you think it is

3

Thank you for the reply!

I actually resolved this by creating a subdomain within cPanel. As soon as I did that, I tried the subdomain (crm.mydomain.com) and up came the CuiteCRM splash screen. I still can’t get at it with the other url that I thought would work (Mydomain.com/CRM).

Does that make sense to anyone?