I’ve installed a fresh 7.9.12 SuiteCRM successfully. I have been unable to save the email address for any of my contacts. When I try to save:
- When I hit Save I get a blank Screen with no Feedback and status unknown. It does not post the email address to the record.
Is there something new with respect to email validation that I can turn off within the Admin panel. I’ve used earlier versions of SuiteCRm and have never encountered this issue.
I forgot to mention , neither the SugarCrm or SuiteCRM log files report anything out of the ordinary. I’m going to try to display errors in php to see if I can see anything as well.
A white screen would indicate a fatal error. Are you able to look at your PHP logs?
How are you editing the email address? Via the Edit View or the inline editing?
There is a known bug for the inline editing but haven’t see the edit view causing an issue.
Let us know how you get on.
Thanks for the tip. I was editing in edit mode and not inline mode. Even when I set php to “DisplayErrors”, still received the white screen.
However, I was looking at the wrong log file. In looking at “error_log” I see the following message:
[14-Feb-2018 14:09:13 UTC] PHP Fatal error: Call to undefined function iconv() in /home/techcadets/public_html/crm/modules/AOD_Index/Lib/Zend/Search/Lucene/Field.php on line 222
Looks like iconv() function is missing. I’ll add to my configuration and let you know the result.
Ok. I provisioned a new version of PHP with the iconv() libraries and all is well.