Installation Issue


I’m tying to install SuiteCRM on a shared web hosting. I enter all the setting in the Step 2 of 2 - Configuration, but when I click on Next nothing happens. I’ve tried all browsers with no luck.

Your help would be much appreciated.


Keep an eye on the logs

suitecrm.log (after successful installation)
php_errors.log (or whatever your web server log is called. This one is important, don’t skip it)

You might need to fix permissions, or your DB connection, or some values in php.ini (max_execution_time, memory_limit)

Thank you for the quick response. I’ve checked the logs.

install.log - No Errors were found *************, installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
suitecrm.log - don’t see that yet
php_error.log - I’ve enabled it in the php.ini file

Permissions are set to 755

Follow the Guide:

especially in what regards permissions AND ownership (permissions don’t mean anything without ownership).

Do you know which user your web server is running under?

If it is Apache, you can run this to find out

ps -ef | egrep '(httpd|apache2|apache)' | grep -v `whoami` | grep -v root | head -n1 | awk '{print $1}'

That will be the user name you need to use for the “chown” command.