Installation issue at step 6 [HTMLPurifier]

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi there to all forum users :slight_smile:

I’m just trying to install SuiteCRM to my DigitalOcean’s Ubuntu droplet, but the apache error.log came with this message as browser returned me a WSOD

[Mon Feb 09 11:13:23 2015] [error] [client 2.237.0.204] PHP Warning: require_once(/var/www/crm/include/HTMLPurifier/standalone): failed to open stream: No such file or directory in /var/www/crm/include/SugarObjects/VardefManager.php on line 275, referer: http://crm.andreasignorile.com/install.php
[Mon Feb 09 11:13:23 2015] [error] [client 2.237.0.204] PHP Fatal error: require_once(): Failed opening required ‘’ (include_path=’/var/www/crm/include/HTMLPurifier/standalone:/var/www/crm/include/…:.:/usr/share/php:/usr/share/pear’) in /var/www/crm/include/SugarObjects/VardefManager.php on line 275, referer: http://crm.andreasignorile.com/install.php

What could be the issue causing this problem?
Thanx in advance,
A.

2

Permissions issues most probably. Turn off warnings and notices in your php.ini also.

3

Hi Andy,
tnx for fast reply.

What do U mean exactly with permission issues? i gave the whole dir subdir and files www-data:www-data

4

I would chmod 777 the whole dir, install it then:

sudo chown -R www-data:www-data .

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php
5

gave 777 and installation stepped over, but now error.log returns

[notice] child pid 9392 exit signal Segmentation fault (11)

little dazed :\ :S

6

That is only a notice turn them off in your php.ini. Basically your error logs will be full unless you turn off everything but fatal errors. Suite is based on Sugarcrm and Sugar was designed to run on a much older version of php than you are likely running hence all the notices and warning messages. The only error notices that matter are the fatal ones.

7

http://support.sugarcrm.com/05_Resources/03_Supported_Platforms/Sugar_6.5.x_Supported_Platforms/

8

This is only a notice but the browser return “connection canceled” and cannot finalize installation.
I noticed that sugar supports php 5.2 and some 5.3, mine is 5.4.36-0+deb7u3 so this could be the culprit, isn’t it?

9

It should still work on 5.4 just with a lot of notices etc. There must be some other issue causing the problem.

10

[quote=“andsigno82” post=13726]gave 777 and installation stepped over, but now error.log returns

[notice] child pid 9392 exit signal Segmentation fault (11)

little dazed :\ :S[/quote]

child pid 9392 exit signal Segmentation fault (11) This might indicate that its a server fault - found a few items on the web which point to this.