Installation Error Meesage

📦 Install & Upgrade Help
1

Hello,
There appears to be an issue proceeding with the installation.

Component Status
Writeable Custom Directory The Custom Directory exists but is not writeable. You may have to change permissions on it (chmod 766) or right click on it and uncheck the read only option, depending on your Operating System. Please take the needed steps to make the file writeable.
Writable Cache Sub-Directories The files or directories listed below are not writeable or are missing and cannot be created. Depending on your Operating System, correcting this may require you to change permissions on the files or parent directory (chmod 755), or to right click on the parent directory and uncheck the ‘read only’ option and apply it to all subfolders.
Please fix the following files or directories before proceeding:
/home/bro303/public_html/crm/cache/images
/home/bro303/public_html/crm/cache/layout
/home/bro303/public_html/crm/cache/pdf
/home/bro303/public_html/crm/cache/xml
/home/bro303/public_html/crm/cache/include/javascript

Some of these directories were not included in the download link and appear to be required on the installation steps. The other directories have been changed to 766 and 755.

I advise contacting the software vendors and asking them about this issue.

Thank you

2

Hi,

Please set the following recommended permissions on your SuiteCRM instance:

sudo chown -R www-data:www-data .

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

Thanks,

Will.

1 Like
3

Hello,
I have granted the permissions you requested but I am still getting the following message.

Please fix the following files or directories before proceeding:
/home/bro303/public_html/crm/cache/
/home/bro303/public_html/crm/cache/images
/home/bro303/public_html/crm/cache/layout
/home/bro303/public_html/crm/cache/pdf
/home/bro303/public_html/crm/cache/xml
/home/bro303/public_html/crm/cache/include/javascript
Writable Modules Sub-Directories and Files Warning: Not Writable
Please fix the following module directories and the files under them before proceeding:
/modules

Please ask them for further documentation.
Thanks

Jorge Anaya
Systems Administrator
SingleHop LLC.
215 W. Ohio St., 5th Floor, Chicago, IL 60654
www.singlehop.com
312-447-2580 x 314

4

bumping for attention

5

what are you running on if Linux what flavour?

6

CENTOS 5.10 x86_64 standard

you can see my config here

http://rehava.com/info.php

7

on centos you need to use apache as the web user so set the user group as follows:-

sudo chown -R apache:apache .

with the same permissions as before:-

sudo chmod -R 755 .

sudo chmod -R 775 cache custom modules themes data upload config_override.php

8

Can I hire you to install seince it seems to be beyond my hosting provider?

Hello,
I have corrected the ownership permissions but the same errors are still showing. http://crm.brownwindle.com/install.php

Please advise.

–
Jorge Anaya
Systems Administrator
SingleHop LLC.
215 W. Ohio St., 5th Floor, Chicago, IL 60654
www.singlehop.com
312-447-2580 x 314

9

bumbping for attention

10

if on osx

#sudo chown -R 70:70 .

or

#sudo chown -R _www:_www .