Install suite CRM on a shared webcloud server

BastianHammer · 23 February 2026 16:09

Don’t worry about the cache etc.
I do have those log entries as well on my installations which are working.

The real issue is likely coming from:

[2026-02-54 12:52:20] install.FATAL: Query Failed: DROP DATABASE IF EXISTS amcrm: MySQL error 1010: Error dropping database (can’t rmdir ‘./amcrm/’, errno: 17 - File exists)

Can you delete all tables from your DB via the CPanel (in case there are any)?
What permissions does your DB user have?
Pre-Checks are all fine? (I’m ignoring only LDAP here):

Here, you’re entering the correct data?

If you create a PHP script (place it into the public folder and call it index_tmp.php or similar) that creates a table in the DB via that user (use AI), that’s working from the browser?

How are you installing the CRM? Via the UI?
The drop db is only called one time in the code:

github.com/SuiteCRM/SuiteCRM-Core

public/legacy/install/install_utils.php

hotfix


      
          global $setup_db_admin_password;
          global $sugar_config;
          
          $debug = [];
          $messages = [];
          $debug[] = "{$mod_strings['LBL_PERFORM_CREATE_DB_1']} {$setup_db_database_name} {$mod_strings['LBL_PERFORM_CREATE_DB_2']} {$setup_db_host_name}...";
          $success = true;
          try {
              $db = getDbConnection();
              if ($db->dbExists($setup_db_database_name)) {
                  $db->dropDatabase($setup_db_database_name);
              }
              $db->createDatabase($setup_db_database_name);
              $debug[] = $mod_strings['LBL_PERFORM_DONE'];
          } catch (Exception $e) {
              $messages[] = 'Error occurred while trying to create database';
              $debug[] = 'Error occurred while trying to create database';
              $debug[] = $e->getMessage();
              $success = false;
          }

There was once a similar issue, but it didn’t see any replies: