Individual user Cannot login

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

I just had this, and wanted to post the answer so the next poor sole doesn’t spent an hour and a half having kittens because they can’t login

Scenario;

A small system 5 users, running in a virtual machine, nowhere near the limits of the virtual hardware. As Admin, and husband to one of the other users, I know both the admin and her passwords.

I couldn’t login as my ID, I could as My wife, and as Admin. Changed the password from both the login screen and the syetem reset password option. Didn’t work

Ran a repair, tried both options again, Didn’t work.

Bear in mind I’m a VMware trainer with 22 years in the industry, tried rebooting, looked on forums, nothing.Getting worried.

Then wife, who is an accountant, suggested changing the account / username, WORKS!!

No idea why, but it does, now I have humble pie as my wife “is smarter” than me, well I knew that anyway.

So I hope this helps

Julian

#2

Maybe there was some special character in your password causing some bug? It would be nice to get to the bottom of this and fix it…

#3

The password was a mix of upper and lower case, numbers and one special character, but the sam character was used in another users password, so I don’t think it was that. I changed the password several times to ones with and without special characters, but it was’t recognised.

I don’t think it was the password I think it was the username that was somehow out of sync. I “changed” the username back to it’s original state and it was fine.

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