Incorrect tracker url

šŸ’¬ General Discussion
1

My tracker url is coming out as
website.com/suitecrm/suitecrm-7.2.2-max/index.php/tracking info

which is wrong.

when I manually remove suitecrm-7.2.2-max it works.

Where can I fix this in suitecrm settings?

I think related to this, my viewed stats for campaign are not updating.

Thanks for any help

2

Please check in the config.php on the root folder. double check the ā€œsite_urlā€.

3

Perfect. That solved it. And solved the ā€œViewedā€ stat issue.

Iā€™m migrating from SugarCrm. And the quick accurate responses to these questions make me feel very confident about the move.

Thanks!

4

Cheers!!! Keep rolling :slight_smile:

5

Hi urdhvatech,

Iā€™m having a similar issue.

Is there a specific site_url that should be used? Does the site_url impact more than the tracker urlā€™s? I want to try the same solution you suggested previously but Iā€™m not sure what the site_url should look like and what potential impacts changing it could have.

Thanks for the help,

Jim

6

Hello,

site_url will be your CRM URL.
It should be look like site_url = ā€˜ā€™ inside your config.php at root of SuiteCRM installation.

7

Hi There,

When I send invite to event attendees, the email gets sent out but I still receive a message on the Event screen that ā€œSending the invite emails has failed! Please check your email settings.0ā€

Now, within the email if I click on either Accept or Reject link, I receive a message ā€œThere was a problem with the link please contact the sender of the inviteā€. I checked the site_url in config file and it is exactly what I would type in the browser url section to access my site online.

Not sure what I am doing wrong and what should I do to correct it. Your help would be much appreciated.

I am attaching the screenshots with relevant messages.

Thanks,
Rahul

8

Thatā€™s strange.
Can you verify the link in accept button is match with your CRM URL or not?

9

Thanks Urdhavtech.

Yes the accept link shows my crm url. Here is what it shows

https://xxxxxx.com.au/index.php?entryPoint=responseEntryPoint&event=xxxx&delegate=xxxx&type=l&response=accept

The decline response shows

https://xxxxxx.com.au/index.php?entryPoint=responseEntryPoint&event=xxxx&delegate=xxxx&type=l&response=decline

I checked the event ID and delegate (lead) id and they are correct.

We have our own email server and it is available on the local network to the web server and DB server.

Not sure why even after the email being sent, i receive the message about problem with the email settings, and the link in the email doesnā€™t work.

Any suggestions would be appreciated.

Cheers,
RJ