Incoming Email Not Functioning and Notices SuiteCRM 7.10.7

suitepie · 21 June 2018 14:47

I am experiencing three issues when selecting the Email Tab:

First, for every email present, the following Notice is displayed:
Notice: Undefined index: has attachment in C:\xampp\htdocs\SuiteCRM7107\modules\Emails\include\ListView\ListViewDataEmails.php on line 579

Secondly, when selecting an email by checking the left hand box one cannot then do anything with the email (e.g. delete it).

Thirdly, instead of an email’s content becoming visible when clicking on its title, a very lengthy SugarCRM Copyright document is displayed, the initial wording of which is:
{* /** * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright © 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright © 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or……………

I am using Windows10, XAMPP 7.2.4 on a laptop (no server) and SuiteCRM version 7.10.7. I am not a programmer.

Any help would be gratefully received. Thank you in advance

pgr · 21 June 2018 15:57

In your php.ini, you should set

display_errors=false

so that these errors don’t show on screen, they’re not supposed to.

You should then track them in the logs, namely suitecrm.log.

If you can please check that log and see if there are any FATAL or ERROR messages you can post here? Keep an eye on the timestamps, we’re looking for things that happen when you access those screens and they break.

YONA1 · 21 June 2018 20:48

I had the same issue, I removed my email connections and set it up again, the error is not there anymore but the emails are not being pulled in, instead, it says "No results found for “basic_search”.

YONA1 · 21 June 2018 21:37

This is the text that’s being displayed, it does not look like it’s an error message, looks like it’s not being parsed at all.

{* /** * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright © 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright © 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the “Powered by * SugarCRM” logo and “Supercharged by SuiteCRM” logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words “Powered by SugarCRM” and “Supercharged by SuiteCRM”. / } { /* * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright © 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright © 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the “Powered by * SugarCRM” logo and “Supercharged by SuiteCRM” logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words “Powered by SugarCRM” and “Supercharged by SuiteCRM”. / }
{if !$config.enable_action_menu}
{if $bean->aclAccess(“detail”)}{if !empty($fields.id.value) && $isAuditEnabled}{/if}{/if}
{/if}
{$ADMIN_EDIT}
{sugar_include include=$includes}
{display tabs}
{ Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. } {if $config.enable_action_menu and $config.enable_action_menu != false}
{sugar_translate label=‘LBL_EMAIL_INFORMATION’ module=‘Emails’}
{/if} {if $config.enable_action_menu and $config.enable_action_menu != false}
ACTIONS
{$PAGINATION} {/if}
{ Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. } {if $config.enable_action_menu and $config.enable_action_menu != false} {}
{else} {}
{/if} { Loop through all top level panels first } { Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. } {if $config.enable_action_menu and $config.enable_action_menu != false}
{ /* * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright © 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright © 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the “Powered by * SugarCRM” logo and “Supercharged by SuiteCRM” logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words “Powered by SugarCRM” and “Supercharged by SuiteCRM”. */ *} {} {} {row} {}
{column} {} {} {} {**}

                {*label*}

                {**}

                                        {capture name="label" assign="label"}{sugar_translate label='LBL_OPT_IN' module='Emails'}{/capture}
                    {$label|strip_semicolon}:
                
                
                {**} {**} {**} {if !$fields.opt_in.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {$fields.opt_in.value} {/if} {**} {**} {**} {**}