We have a Email Template set for Email to Case auto-reply for new Cases. The email goes out but the variables are not replaced. I have seen a similar issue reported here but was hoping someone has found a resolution. Oddly enough the subject variables are updated properly but the body is not.
I think what happens is that variables are not replaced correctly if they are drop-downs/enums/multienums. The other simple variables replace well…
Do you think it could be the same as your problem?
that is still waiting for a fix, I believe, but I know it is being worked on…
I appreciate the reply. In this case other field types (textfields, and integers) are also not being replaced so it is different than the link you sent.
I’m doing some additional investigation to try and track down the issue.