Goodmorning everyone
I’ve been working in SuiteCrm for not long and there are still several things I don’t understand.
In particular, the management of “inbound email”.
I set up a “bounce handling” profile (the “test setting gave a positive result) and I would expect, with the execution of the” Process Workflow Tasks “, to find the messages received in the” emails "(to then find any non-deliveries in the campaigns after running the “Run Nightly Process Bounced Campaign Emails”). It is actually always empty.
So, in Admin->Inbound Email, there are two types of accounts you can make:
Typically, I believe, the “Group Mail Account” type is the one you’d use to pull emails into the CRM
(and thus into the “Emails” module)
(This is also used for the Cases functionality)
These can be set up either here, in Admin->Inbound Email
Or per user, on their User Profile -> Email Settings -> Settings -> Mail Accounts
The “Bounce Handling” account type is usually used to manage bounced Emails for sent Campaigns
I’m not sure if it has other capabilities, but I’ve only needed it for this reason