Inbound email routing to Account/Contact

💬 General Discussion
1

Hi,

I was wondering if there is a way to route inbound emails to a accounts/contacts that are associatied to the email address/domain?

For example I send an email to someone@example.com and cc crm@mydomain.com

Suitecrm would then download the email from the crm@mydomain.com and attaches it to the account with someone@example.com

Is this possible?

2

someone@example.com is account created under account module?

3

someone@example.com will either be an account created in the account module, contact created in contract module or lead created in lead module

4

It should work automatically without any coding requirements. All you need to do these 2 things.

  1. Setup Inbound email ( group ) with import message automatically checked.
  2. “Check Inbound Mailboxes” job active as “As often as possible”.

Make sure cron is setup correctly and running each minute.