Setup:
Bitnami SuiteCRM Docker
SuiteCRM v7.14.3
Sugar Version 6.5.25 (Build 344)
Steps to replicate:
- “Admin” → “Inbound Email” → “New Group Inbound Email Account”
- Created a IMAP with Basic Auth (Monitored Folders: Inbox)
- Ticked “Import Emails Automictically” (test2@xxx.xx)+ "Create Case from Email (Case Email Template: Case Creation)
- Crate a contact with that email address (test@xxx.xx)
- Send an email to (Test2@xxx.xx) from the contact email address (Test@xxx.xx)
I send emails from GMAIL & Office365 to this IMAP Inbox but after about 10 emails I stopped seeing “Email Address” field being filled when I open each case & due to email address field missing my emails don’t get added either.
Additionally I noticed that “Emails” Module the columns were empty for “To”, “From” or “Subject” in order to fix this issue I made changes to the below file to resolve it.
/bitnami/suitecrm/modules/InboundEmail/InboundEmail.php on line 4867
Please can someone review why the “Email Address” field is missing from my Cases + also from my imported emails.
(Possibly it’s something to do with character set of the emails which broke it but not sure)
Many Thanks