I’m not sure if anyone else has had an issue where the scheduler job for checking inbound email is getting stuck.
We currently have 5 different email addresses and inboxes which SuiteCRM checks the inbound email for and creates cases for (All inboxes are gmail). We set the job to run every 10 minutes. What seems to be happening is that when there’s a large volume of mail that needs to be imported into cases, the job doesn’t pick up all the mail and ends up being stuck as “Running, Queued”. The only way I’ve found to “fix” the issue is to go into the database and mark it as done. This really isn’t ideal and the departments using our case module are reasonably getting upset since we have no way to tell when it gets stuck unless someone reports it. We’ve wanted to move another 2-3 emails addresses in the future so that there would be 8 email accounts being read and making cases. Are we pulling too many emails or is it that we aren’t allowing it enough time to read all the inboxes? We are running 11.7 but this seems to have been an issue since we started using SuiteCRM roughly around 7.8