Thank you for your reply.
I had thought we had made an work-a-round and it was working for about a day and a half. So using mail rules on the exchange server , any email sent or received with the text ‘[CASE’ in the subject is copied to a mail folder called CRM. and then I got suiteCRM to monitor just the CRM folder.
This worked, been working for the last day and a half and has successfully imported 65 emails without issue. Then all of a sudden (with no configuration changes, i know, I am the only one with the admin password and not been logged on) the emails in the inbox are being marked as read again.
I have deleted the inbound email account and started again and still it is the same. I selected the ‘No’ to leave on server, once the emails are imported it is only deleting from the CRM folder, so it is only reading emails on the inbox, not fully actions the inbound email settings.
Any ideas where i should be checking?
Is there a log i can check?
Any ideas if i can hard code what folder is checked via imap?
what files does the code for imap imports live in?
Any Help would be greatly appreciated.