imap group inbox

đź’¬ General Discussion
1

Hi again,

I now installed suitCRM on my hosted domain (strato.de, no root server).
suiteCRM works great out of the box.

I am now having trouble setting up a group email inbox.

The mail server ist the imap.strato.de server with SSL and there are mails in the inbox. I checked with another mail client.

When I configure the mail account in suiteCRM the test reports that everything works fine.
But when I go to the suiteCRM mail client and check for new mails, no mails are shown in the inbox.

I allready read in the sugar forums that there was a problem with IMAP and SSL.
But I set the Log Level in suiteCRM to Debug and there was no error regarding IMAP or SSL at all.

I think that IMAP with SSL is working because I can select the Trash-Box and in order to do that suiteCRM connects to the imap server to retreive the folder list.

What else could be the problem?

Thanks
Dominik

2

Hi Dominik,

Are your schedulers running to poll the inbound mailboxes?

Thanks,

Will.

3

Hi Will,

the scheduler was inactive. I now activated it.
below the list of schedulers there is the info: “To Setup Crontab…”
Will I be able to use that on my hosted webspace? As I said it is not a root server.

Shouldn’t the manual “check mail” work anyways?

Thanks for your support
Dominik

4

Sorry for pushing this one again, but I am currently evaluating SuiteCRM and I realy need the group inbox feature.

Anyone can answer this:

Does the manual “check for mail” work if the scheduler is not activated?

Thanks!
Dominik

5

have a look here group inbox mail

Thank you for your time and support !!

1 Like
6

Thanks adr!

I will give it a try.

7

I solved this issue. But I am not sure if there is a bug in cron.php.

After changing cron.php the schedulers run and I get my emails in the group folder.

I opened another thread to discuss this. https://suitecrm.com/forum/suitecrm-7-0-discussion/2938-manually-running-cron-php-error-class-userpreference-not-found

Thanks
Dominik

1 Like