IMAP Group Email not Working

Hi All,

I am trying to use the group email function so that I can create a case to email. The issue is that none of the emails are importing. I can confirm the below:

  1. The test settings confirm the connection is fine
  2. I am able to get emails if I sent it up as a personal account.
  3. I have pasted the necessary text* into my chrontab file
  4. In the scheduler: Check Inbound Mailboxes - Last Successful Run = Never

It seems like this has been an issue for a few people but there is no clear solution. Any help would be greatly appreciated.

Thanks in advance for any help.


This is the text I used in my chrontab file in /etc/

          • cd /var/www/html/mysite; php -f cron.php > /dev/null 2>&1

Hi All,

Issue was resolved by editing the appropriate crontab, not the one in /etc/

Done by:

crontab -e

in the terminal.
I hope this helps someone in the future.

New to all this - not sure what you mean in how you got it to work.

I managed to put this into my cpanel Cron job and it saved successfully

php-cli /home/draughtb/public_html/DBCrm; php -f cron.php > /dev/null 2>&1

and the emails are all working fine in SuiteCRM but cannot get an GroupEmails

is the cron above what I need to do or does it need to incorporate crontab -e in it - if so how do I write it. Do I just add the -e after the -f?