Images Showing in PDF Template but not in the Print/Email PDF

RickfiregamesPT · 2 August 2024 00:49

Hey so i was having issues in making the images show in my PDF Prints/Emails, after a while searching for fixes and being unsucessfull i activated the error logs on the PDF Engine “/bitnami/suitecrm/public/legacy/vendor/tecnickcom/tcpdf/config/tcpdf_config.php” and added this “define(‘K_TCPDF_THROW_EXCEPTION_ERROR’, true);” so that the errors in the generation shows in the logs of apache.

In the logs shown permission denied errors for the generation of the images and after find that my apache user was “daemon” i did a chown of the “/opt/bitnami/php/tmp/” files like this “chown daemon:daemon /opt/bitnami/php/tmp/” and now images are showing.

Please tell me if this assists you or if you require more help.

I will try to be active now since i just created an account to help you guys

rsp · 2 August 2024 13:18

Yeah, I tried on the demo instance and it is bug. You could raise an issue on suitecrm github.

RickfiregamesPT · 2 August 2024 15:05

Thanks for verifying.

I really apreciate it, pstevens had an issue pulled on github so i answered it in hopes that its the same issue.

github.com/salesagility/SuiteCRM-Core

Images from Records do not show in PDF Templates

opened 09:56PM - 24 May 22 UTC

pstevens71

Type: Bug Priority:Important

#### Issue When you create a record and include an image field and then cre…ate a PDF template to display that image, the image is blank. It works in SuiteCRM 7, this is an 8 issue only. #### Expected Behavior The image field from the record should display in the associated PDF Template. #### Actual Behavior What happens is a blank appears where the image is supposed to be. #### Possible Fix The issue is that templateParser.php is looking for the file in /public/ when now in SuiteCRM 8 the URL should be /public/legacy/public/ Changing: `$secureLink = $sugar_config['site_url'] . '/' . "public/" . $focus->id . '_' . $fieldName; ` TO: `$secureLink = $sugar_config['site_url'] . '/' . "public/legacy/public/" . $focus->id . '_' . $fieldName; ` in /legacy/modules/AOS_PDF_Templetes/templateParser.php solves the problem and images now display in PDF templates #### Steps to Reproduce 1. Create an image field in a legacy module (images don't work at all in SuiteCRM 8 that's another issue) 2. Create a PDF Template that contains that image 3. Try to print the PDF 4. No images appear #### Context #### Your Environment * SuiteCRM Version used: 8.1.1 * Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Chrome * Environment name and version (e.g. MySQL, PHP 7): PHP 7.4 * Operating System and version (e.g Ubuntu 16.04): Linux/cpanel

RickfiregamesPT · 3 August 2024 22:45

Issue Raised in Github

github.com/salesagility/SuiteCRM-Core

Images being displayed in PDF Template but not in PDF Print

opened 10:41PM - 03 Aug 24 UTC

RickfiregamesPT

Type: Bug

### Operating System and Version Debian GNU/Linux 12 ### Environment Info…rmation Apache version 2.4.58 PHP versions 8.1.27 MariaDB version 11.2.3 ### Version SuiteCRM 8.5.1 ### Issue Expected Behaviour: After adding an image to the PDF Template of a Invoice when printing the said Invoice it should display the image in the file: ![image](https://github.com/user-attachments/assets/a00d9274-8a0f-41b7-b29e-277fd2e2f8d3) (Preview of the PDF Template) ![image](https://github.com/user-attachments/assets/a9695645-db97-4ad6-bc51-0738488d0f96) (Invoice downloaded as PDF) Actual Behaviour: Adding the Image to the PDF Template works but printing doesn't display nothing: ![image](https://github.com/user-attachments/assets/ce608687-0c61-4ec1-b16f-e20ef2d22cb3) (After Downloading the PDF) ### Possible Fix Fix: After an investigating i activated the Debug logs in the TCPDF Engine ( The Engine used to generate the PDF) and came across some permission errors for the apache user in some files. Code to activate the Debug Logs: ```sudo nano /bitnami/suitecrm/public/legacy/vendor/tecnickcom/tcpdf/config/tcpdf_config.php``` And add this to the start of the file: ```define(‘K_TCPDF_THROW_EXCEPTION_ERROR’, true);``` After that you can check the error that is thrown in the logs when generating the PDF: ```sudo less /opt/bitnami/apache/logs/error_log``` For my case was permission errors: ```Got error 'PHP message: PHP Warning: imagepng(/opt/bitnami/php/tmp/__tcpdf_b2ecc6202158d18b07cd39f6c9f6ac32_imgmask_alpha_546554559a887fa0c5ae750b5328b57a): Failed to open stream: Permission denied in /bitnami/suitecrm/vendor/tecnickcom/tcpdf/tcpdf.php on line 7390PHP message: PHP Warning: imagepng(/opt/bitnami/php/tmp/__tcpdf_b2ecc6202158d18b07cd39f6c9f6ac32_imgmask_plain_546554559a887fa0c5ae750b5328b57a): Failed to open stream: Permission denied in /bitnami/suitecrm/vendor/tecnickcom/tcpdf/tcpdf.php on line 7395PHP``` And the Fix was: ```sudo chown -R daemon:daemon /opt/bitnami/php/tmp/```