Just a quick question to the community. I was about to do the upgrade/crossgrade from Sugar 6.5.15 to 7.0.1 (OK Iām a bit slow but been too busy).
Apparently there are a bunch of people who have found problems with the iCal integration upon updating to Sugar 6.5.16.
So my question is if you guys on 7.0.1 have found this too? If I loose ical integration, Iāll be dead in the water. This is a critical requirement for us.
Thanks in advance for sharing!
(And Happy 2014! to everyone!)
It seems there hasnāt been a fix for iCal. We would not recommend upgrading to SuiteCRM 7.0.1(until a fix is released) if this is going to cause issues.
I got so busy I couldnāt do the upgrade from Sugarcrm 6.5.15 so I can still connect to iCal. You may be able to do a downgrade but that will likely include doing a sql dump of the database and reimport if they have done any changes to the underlying database structure.
There are a few discussion on forums.sugarcrm.com to the iCal issue but no solutions as of last Friday. So Iām sitting tight at 6.5.15.
BTW, @Will would I be able to jump to Suite 7.0? Is it based on 6.5.15 rather than 6.5.16?
The problem seems to be, that the resulting ics file from SuiteCRM does not end the BEGIN:VTIMEZONE block properly. A END:VTIMEZONE is missing at the end, before the first event entry starts.
Iāve tried downloading the ics file, and adding the END:VTIMEZONE, and was then able to successfully import the calendar into the Calendar app on my Mac.
I did not change anything in SuiteCRM, I just tried to edit the .ics file manually after Iāve downloaded it. SuiteCRM still does generate .ics files with the missing timezone end-tag, as I did not change anything on the server side.
I also would not know where to change this behaviour on the server side, I just noticed what the problem is.
If anybody has the knowledge to implement a fix in an upgrade safe manner, Iām sure everybody depending on the iCal integration functioning properly would be glad, if you could share it with us.
Weāre just starting out with 7.0.2, which is based on 6.5.16.
I think this thread is saying both that SugarCRM 6.5.16 creates faulty .ics export and that SuiteCRM 7.0.1 does also. Is that the right reading?
Does this problem affect the proper functioning of Suiteās calendar in 7.0.2? Does it affect subscribing the SuiteCrM calendar to other ical devices? We tried subscribing on an iPad with several events entered into the SuiteCRM calendar. The links verify and seem ok but we donāt see any events in the iPad calendar.
FinallyāI may be missing it somewhere, but I donāt see anything that explains how to import an ics to Calendar. The other modules all have āimportā options. And Googling āsuitecrm import icsā does not yield anything. We will use an ics file exported from Vtiger 5.4.0.
I havenāt updated yet since I havenāt been able to confirm that 7.0.2 fixes the ical issues. Will should be able to clarify this for us soon, Iām sure.
As to how this works, I donāt import anything. Iāve subscribed to the Suite/SugarCRM calendar using Busycal. I think that Calendar would be similar. In Suite/SugarCRM youāll find the link in the preference for the user. From Calendar, you use the āNew Calendar Subscriptionā and paste the link you find in Suite/SugarCRM. This will show up in the list of Subscribed Calendars.
I have never needed to export ical events from Suite/SugarCRM for import as Iāve always got the most recent events & todos showing up via the subscription.
Click the link on your name in the top right of the screen. Then you will be in the preferences. Click on the āAdvancedā tab and at the bottom you will see āCalendar Optionsā. Here you will find iCal Integration URL. Copy and paste that link into Calendar - Subscribe. (I think it is under the File menu).
I may be missing it somewhere, but I donāt see anything that explains how to import an ics to Calendar. The other modules all have āimportā options. And Googling āsuitecrm import icsā does not yield anything. We will use an ics file exported from Vtiger 5.4.0.
Please note: I have tried this update several times before with the working version of SuiteCRM without success. For some to me unbeknown reason doing it this way, i.e., via an old 7.0.2 version brought iCal back.