Hello, I’ve encountered a problem. After updating the CRM on the server from the repository, I can’t log in to the admin panel. It says the data entered is incorrect. The problem is specifically with the password. I tried changing the password hash in the database, but it didn’t help. Everything works locally, but this problem is happening on the server. What could be causing this? As far as I understand, one user group doesn’t have access to the necessary files. Do I need to change the permissions for these user groups?
Hello Dzmitry,
first, check your log files - maybe it’s something unrelated.
Could you post your upgrade log, suitecrm log and maybe even your server logs if you’re unsure?
Then the question: From and to which version are you upgrading?
Permission wise, you’ve been running all the permission commands in the right order?
Running the Upgrade :: SuiteCRM Documentation (for Suite 8).
Depending on your server setup, your permissions could deviate from the standard docs:
Maybe like this:
If the group name differs from the username apache is running with, you may need 0664 instead of 0644, and 2775 instead of 2755
It all depends on your webserver setup.
Please give us some more details about this as well.
You will find related topics on this forum.
What is your SuiteCRM version? What was your CRM version?