I am trying to set up email on my SuiteCRM 7.13.4, and I got an error

📦 Install & Upgrade Help
1

Hi guys!

I am trying to set up email on my SuiteCRM 7.13.4, and I got an error as below.

An email error occurred: SMTP Error: Could not authenticate.

image
image1440Ă—900 83.4 KB

How to resolve it?

2

Check if you’re password is correct or not.

You may need to set up the App Password for it.

1 Like
3

Hi @GeorgeLyu ,

You need to make sure you’re using the correct “app password” (not your regular email password) and have selected the right “email provider” in SuiteCRM settings. Once you update these, the SMTP authentication error should be resolved.

1 Like