HTML tags in knowledge base

[danielrios]

Hi people. We update to SuiteCRM 8.6.1 and we are getting problems with knowledge base, we see the content with HTML tags

How we have to do to read correctly the content ¿??

[rsp]

Even for me, it is displaying with the HTML tags.

Email to admin html

Hello, Ok, Got it, I don’t know why suitecrm haven’t added code to parse html into Detailview. You can achieve it, go to custom/modules/Cases/metadata/detailviewdefs.php, if it doesn’t exist copy modules/Cases/metadata/detailviewdefs.php to custom/modules/Cases/metadata/detailviewdefs.php and find description field and write code as below. 0 => array( 'name' => 'description', 'customCode' => '{$fields.description.value|escape:\'htmlentitydecode\' |escape:\'h…

Add 'nl2br' => true, to module’s public/legacy/custom/MODULE/metadata/editviewdefs.php code.

   4 =>
        array(
          0 =>
          array(
            'name' => 'description',
             'nl2br' => true,
          ),
        ),