How to trigger sms and email when we create case in suiteCRM

💬 General Discussion
1

Hi ,
I am working on SuiteCRM ,In that mostly I am using Case model ,In that case model I have one dropdowm callled state and values like ‘HIGH’ ,‘LOW’ and ‘MEDIUM’.

Here my challange is, after create the Case I should send a mail .

Can any one help one this please .

Thanks
Sandeep

2

Hello,
SuiteCRM doesn’t support SMS facility by default and regarding sending email on your particular conditions. You can use the workflow module here is the documentation.

3

@sagarjaydeep Thanks for your valuable response .Now I can send email all working fine .But I need to send SMS also ,May know how can i do this ,kindly help on it .

Thanks