how to send email automatically when suite crm is integrated with any website.

👨‍💻 Development Help
1

i have used workflow to send email automatically to the users which i m receiving from my website which is further integrated with suite crm, the issue is i can see the records of the users info in suite crm’s modules but when user’s info is automatically received the workflow i have used is not working but when i create user in the same module email is being received because the workflow is working only for the users which are created manually. not for the website to which it is integrated … please help its urgent…!

2

Hi,

As stated in your other post about this, could you please provide a screenshot of your workflow

Thanks

3

hi, cameron

this is the workflow i have applied.

4

Hi,

From within the scheduler, can you please make sure the Process Workflow Tasks is active. If it is, it might just be that the custom modules was set up incorrectly somewhere but ill keep investigating for you

1 Like
5

hi, cameron

i have checked process workflow task is active and the module is also set up correctly.
but it isnt working again.

Thanks

6

how do your users from outside access to your module? you need to know that workflows are triggered by only suitecrm process, this means that the entry must be set within the web application it self or via web service, if you have like an external website that writes in your suitecrm database without using webservice this wont fire any workflow.

best regards