How to restart suitecrm

💬 General Discussion
1

Hey guys,

I am having a hard time with campaigns today. I try to add a bounce email and the site will just hang. I have had to restart the entire machine, not just apache, but a complete reboot, just to be able to login

When I look at the logs, I am seeing the following:


Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheAPC
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheFile
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheMemcache
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheMemcached
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheMemory
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Using cache backend SugarCacheMemory, since 999 is less than 1000
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheRedis
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCachesMash
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheWincache
Tue Sep 13 21:13:00 2016 [1191][-none-][DEBUG] Found cache backend SugarCacheZend
Tue Sep 13 21:13:01 2016 [1191][-none-][INFO] Found language file: en_us.lang.php
Tue Sep 13 21:13:01 2016 [1191][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini!
Tue Sep 13 21:13:01 2016 [1191][-none-][FATAL] Could not connect to DB server localhost as root. port : No such file or directory
Tue Sep 13 21:13:01 2016 [1191][-none-][DEBUG] Hook called: ::server_round_trip
Tue Sep 13 21:13:01 2016 [1191][-none-][DEBUG] Including module specific hook file for custom/modules
Tue Sep 13 21:13:01 2016 [1191][-none-][DEBUG] Including Ext hook file for custom/application
Tue Sep 13 21:13:01 2016 [1191][-none-][DEBUG] Calling MySQLi::disconnect()
Tue Sep 13 21:14:00 2016 [1203][-none-][DEBUG] current_language is: en_us

When I go to the command line and type sudo mysql -u root -p and enter the same password that is located in the config.php file - I am able to connect, show databases, use , show tables, etc… If it works on the command line, then is it writing an error of could not connect to DB?

Ultimately my question is: Is there a way to restart suiteCRM without restarting my computer? I have tried - sudo /usr/sbin/apachectl restart - but is of no effect

Thanks in advance

2 
service apache2 restart

why you have setup to “debug” your logs? just for this purpose or you have it like always?

best regards

1 Like
3

Yeah, I have had in debug mode all along. I find that it can help shed light on issues.

Thanks for the command line suggestion. I tried to restart apache several times and no change.

I finally had to stop mysql. BTW, that was not a smooth process either, but in the end, it is working.

Why do you think that it would freeze up every time that I try to create a bounce account, which is a required field for making a campaign?

Do you think that it is because I was making the campaign in one tab and then I tried to create a bounce account in a separate tab?