i followed the steps you mentioned, but the problem still persists.
Logo shows up when we log in but doesn’t when we change tabs (i.e. when we go from home to leads and vise- verse) and shows up in between for some modules.
is it because of Ajaxui loader?. We checked the page source using firebug, and didn’t find the header div in some of the modules in which logo wasn’t appearing.
Hi Vishal, I’ve noticed a bug in Suite that has been there since Sugar when it comes to changing your logo. If you upload a .jpg or .png and there are spaces in the filename, the logo can’t be changed. If there are no spaces, then it works fine.
The logo file must not have a space. Uploading a logo with a filename including a space looks like it succeeds (the logo renders on the Admin page) but it does not persist when saving. Instead, we get the inaccurate error message:
In fact, renaming the same file to exclude spaces allows the file to upload and persist normally.
This isn’t effectively a ‘bug’ as such. It would be advisable to upload files without spaces in the name, as using spaces in file names can cause several issues with a web application and is not following a good naming convention practice/principal.
The image file format can be either .png or .jpg. The maximum height is 17px, and the maximum width is 450px. Any image uploaded that is larger in any direction will be scaled to these max dimensions. Image file name must not contain a space character.
I have the exact same problem. I can see the image while editing the system settings because it’s in the cache folder: /crm/cache/images/LOGO_TPG_CRM.png
Once I save it it doesn’t show at all. I tried uploading again the original logo and it doesn’t show either now.
Similarly, the company logo is not loaded. In the name of the file are no spaces, the picture size 10ph * 10 pixels. The error occurs when loading any format (JPEG or PNG).
Note: The picture is the logo of the company has successfully loaded at the site of generation.
All compatibility testing was successfully completed program installation site
Prompt may be required to configure PHP or Apache or …?
p.s. though it is unclear how to explain that to create my site logo is imported, and then not.
I suspect that the problem is in the file: modules\Configurator\UploadFileCheck.php
$returnArray = array();
or somewhere in the function uploadCheck(quotes) file:\modules\Configurator\tpls\adminwizard.tpl
//error in getimagesize because unsupported type
document.getElementById(‘my_file_’ + forQuotes).value=’’;
The file name is short, with no spaces, normally displayed on the screen (screenshot in the previous report), the picture size is small logo.
However, the program performs a default block
found in the following if statement, located in the file ‘utils.php’ (under the suitecrm ‘include’ folder).
the above code always causes the if statement to return false (which stops the image from being saved and displays the error message).