How to get the case link to show in the case email

Alright, so I created a workflow to send New Case notifications but I am unable to figure out what type of Field to add and what line of code I need to add for it to show the Case Link.

When SuiteCRM sends it out via the Scheduler it has this at the bottom of the case:

You may review this Case at:

I can’t figure out how to do this on my workflow template. Can someone please help me with it?

Hi there,

You would edit the email template being used with the workflow and add $url.

An example of this with a link would be:

Link with full URL displayed as the name:

<a href="$url">$url</a>

Link with some text:

<a href="$url">Case link here</a>

Kind Regards,



Related question - I am using workflow to create a ticket-like notification system. I am using the above to embed the link into my emailed ‘ticket’. I would like to also display the “Created By” info - but cant find an easy way to do this.

When SuiteCRM automatically sends its notification, The email appears to come from this “created By” user. Is there a way I can do similar with workflow? I could also embed the name is the subject line.