How to disable rich text WYSIWYG editor on case description?

💬 General Discussion
1

Our use case has no need for rich text or a WYSIWYG editor for the description field in cases. How do we stop it from showing up there?

2

Hello,
Copy modules/Cases/views/view.edit.php and put it to the custom directory at custom/modules/Cases/views/view.edit.php and
comment out the line

$newScript .= “tinyMCE.execCommand(‘mceAddControl’, false, document.getElementById(‘description’));”;

and you are done!

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3

In some modules, there is an option in the vardefs saying this:

'editor' => 'html'

which you can remove to eliminate the rich-text editor. But I am not sure if that is being respected in Cases module.

4

Thank you for your advice! This line doesn’t seem to be in the file?

6

Found the solution:

  1. Create file at custom/Extension/modules/Cases/Ext/Vardefs/customizations.php
  2. Add following lines (note I disabled TinyMCE on both description and updates)
    unset($dictionary[‘Case’][‘fields’][‘description’][‘editor’]);
    unset($dictionary[‘Case’][‘fields’][‘update_text’][‘editor’]);
  3. Do a “quick repair and rebuild”
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7

Nice to hear you got it working.

I am currently working on template editors (for my PowerReplacer add-on) and I’d like to ask you, if you don’t mind - what is the reason for not wanting that WYSIWIG editor there? What problems was it giving you?

8

It was just more bloat than we needed. If there’s no need to have rich text, it takes up additional space in the db, will make importing/exporting the data to other tools more difficult, etc. Plus it means copying and pasting data into that field is now less complicated because we don’t have to choose a “copy as plain-text option” and/or use notepad as an intermediary step.

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9

Yes, yes, necro-post

Any idea on a similar fix for v8.6.1?

I tried adding the file …/suitecrm/public/legacy/custom/Extension/modules/Cases/Ext/Vardefs/customizations.php ; after a Quick Repair and Rebuild all it did was brick my interface. Thankfully I took a snapshot first.

10

This might help point in the right direction: