I thought there would be a workflow but I can’t seem to find it under the workflow section.
It seems when I assign or close a case an e-mail is dispatched similar to the following:
Â Hi XXXXXXX,
We’ve received your caseÂ Issue with Server(# 12120) on 10/16/2014 01:48pm
Status Open New
Not sure where I can disable this behavior. It seems to send out when the case is modified. The case was opened at 1:48PM, they get the correct auto-reply from the inbound email section (admin -> inbound emails -> account-> auto case reply settings). I closed the case at 7:45PM and noticed that there was an email sent out with the above information.