hello,
How do you connect the CRM to sendgrid to send emails, since Sendgrid does not have the normal SMTP settings?
Any reference or help would be grateful in some of the basics of setting up the CRM.
I’ve got Sendgrid setup in SuiteCRM with SMTP. Here’s where you set it up in Sendgrid. Then it’s just a normal SMTP setup.
I will tell you if you are hosted on Godaddy. Godaddy will not allow a connection to an external email service. All mail must be routed through secureserver.net. (Godaddy’s email server).
Not sure if that’s your issue but I’ve run into that many times.
I use the SendGrid plugin on my Wordpress site to send transactional emails. I am using a form and want to send a form submission to an email other than my domain. For some reason I don’t receive this email. However, if I change the address on the form to the same address that SendGrid is sending from, it arrives instantly. This doesn’t make sense because SendGrid sends woocommerce order notifications to customers and they receive them.
You need to configure SPF and DKIM for your domain to ensure email delivery. SPF helps the recipient to verify the authenticity of the email (where it is spoofed or not). I think SPF is not configured / misconfigured for your domain.